Industry-Leading Protection
1-YEAR WARRANTY
At dekord, we design and manufacture every product with durability, performance, and safety in mind. To ensure customer confidence, all dekord cables come with a comprehensive 1-Year Limited Warranty.
Warranty Coverage
This warranty applies to:
- Manufacturing defects in materials or workmanship
- Functional issues under normal, intended use
- Connector failure, internal wire breakage, or non-functionality within the warranty period
Not Covered
This warranty does not apply to damage caused by:
- Normal wear and tear, cosmetic scratches, or surface damage
- Misuse, abuse, or improper handling (bending, pulling, twisting, or crushing)
- Exposure to liquids, fire, extreme heat, or hazardous environments
- Unauthorized modifications, tampering, or repairs
- Use with uncertified chargers, third-party adapters, or non-compliant devices
- Accidental damage, negligence, or intentional destruction
Warranty Rules & Replacements
Important guidelines for warranty claims
Warranty covers replacement only, not refunds
Replacements will only be provided for the exact same product variant (color, model, material)
Substitutes, exchanges for different variants, or upgrades are not allowed
If a product is discontinued or unavailable, dekord may provide the closest equivalent, subject to approval
How to File a Warranty Claim
Our streamlined 4-step process makes claiming your warranty simple and hassle-free
Contact Us
Email support@dekord.online with your order number, proof of purchase, and clear photos/videos of the issue
Verification
Our support team will review your claim within 3–5 business days. In some cases, additional proof such as unboxing or usage videos may be required
Return (if needed)
You may be asked to send the product back for testing at our lab
Approval
If the defect is confirmed, we will ship a replacement free of charge within 3–5 business days
Shipping Costs
Genuine Defect Confirmed
dekord will cover all return and replacement shipping costs
No Defect Found
The customer must pay all return and reshipping costs
Scam & Fraud Protection
To protect genuine customers:
- Claims with falsified or insufficient proof will be rejected
- Returned items that are different from the original purchase will void the claim
- dekord reserves the right to request additional verification (videos, tests, receipts)
- Accounts found attempting repeated fraudulent claims may be blacklisted permanently
International Warranty Claims
- •Customers outside Pakistan are eligible
- •If defect cannot be confirmed remotely, international customers must cover return shipping
- •Replacements will be shipped only after verification
Important Notes
- Warranty = replacement only, no refunds. Refunds fall under the separate Refund Policy
- Warranty period starts from the original date of purchase
- Warranty is valid for one replacement per item within the coverage period
Official Warranty Contact
For warranty claims and support
Full Return Address
A2 Third Floor, New Dil Jan Plaza,
Achini Ring Road, Peshawar 25000, Pakistan
Industry-Leading 1-Year Warranty
We stand behind every product we make. This comprehensive warranty is our commitment to quality, durability, and your complete satisfaction. When you choose dekord, you're choosing products built to last.