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Industry-Leading Protection
At dekord, we design and manufacture every product with durability, performance, and safety in mind. To ensure customer confidence, all dekord cables come with a comprehensive 1-Year Limited Warranty.
This warranty applies to:
This warranty does not apply to damage caused by:
Important guidelines for warranty claims
Warranty covers replacement only, not refunds
Replacements will only be provided for the exact same product variant (color, model, material)
Substitutes, exchanges for different variants, or upgrades are not allowed
If a product is discontinued or unavailable, dekord may provide the closest equivalent, subject to approval
Our streamlined 4-step process makes claiming your warranty simple and hassle-free
Navigate to your Account page and click on the Orders tab to view your order history
Find the delivered order you want to file a claim for and click the 'Claim' button
Complete the claim form with issue details, attach clear photos/videos, and submit
Our team will review your claim and respond with a resolution within 3-5 business days
dekord will cover all return and replacement shipping costs
The customer must pay all return and reshipping costs
To protect genuine customers:
For warranty claims and support
Full Return Address
A2 Third Floor, New Dil Jan Plaza,
Achini Ring Road, Peshawar 25000, Pakistan
Need to file a claim? Go to Your Orders and click the "Claim" button on your delivered order.
We stand behind every product we make. This comprehensive warranty is our commitment to quality, durability, and your complete satisfaction. When you choose dekord, you're choosing products built to last.