SHIPPING POLICY

All orders are processed and packed at our facility in Peshawar, KPK.

Orders typically remain in our facility for 1 business day for quality checks and secure packaging before being handed over to our courier partners.

Once dispatched, parcels are routed through the courier's nearest hub for onward delivery to your city or town.

Standard delivery time: 3 to 5 business days (excluding Sundays and public holidays).

Please note: Delays may occur due to weather conditions, political disruptions, or out-of-service areas.

Flat shipping fee of Rs. 200 applies to all orders across Pakistan.

Shipping charges remain the same regardless of location or courier service.

Free shipping may be offered during special campaigns, promotions, or limited-time offers (as announced on our website).

Once your order has been dispatched, you will receive an SMS/Email with your tracking number.

You can use this tracking ID on the courier's website (Leopards, PostEx, or Trax) to follow your shipment's progress.

Tracking becomes active within 24 hours of dispatch.

All products are quality-checked and securely packed before dispatch.

Customers are requested not to open or test products in front of courier riders, as delivery staff are on strict schedules.

IMPORTANT: If your product arrives damaged during shipping, you must report it within 3 days of receiving your order. We'll provide a replacement at no extra cost.

For any issues with your order, you're covered under our Return & Refund Policy and Warranty Policy.

To make shopping easier, dekord supports:

• Cash on Delivery (COD)

• Bank Transfer / Online Banking

• JazzCash

• Easypaisa

• Credit/Debit Cards (where applicable)

Payment is confirmed after stock verification. If an item is unavailable, our team will contact you immediately before dispatch.